FAQs
Q. Why is there surcharge when I select certain delivery dates?
The surcharge accommodates for higher flower cost, logistic cost and manpower cost during certain season especially during this Covid-19 period. As much as we can, we try to manage the cost on our own instead of passing it to customers wholly.Q. Can we deliver to CBD/Offices during this period of Covid-19?
Yes, we can still deliver to offices. While we strive to meet all expectations to hand deliver to your recipients, some office buildings may not allow outsiders to enter the building and our couriers will drop the recipient a call to receive the items at ground level.Q. Replacement of Flowers/Fillers/Foliage
For any replacement of flowers/fillers/foliage, the value of the bouquet will be equivalent or higher and our florists will try their best to craft at a similar colour theme as much as possible. For any major changes that will affect the overall look on the original bouquet, we will drop you a call.Q. Do we still deliver to hospitals during this period of Covid-19?
No, we will not be delivering to hospitals during this period until further notice.Q. What are the delivery time slots?
We provide same-day delivery for orders made before 2pm on weekdays, 11am on Saturdays & Sundays.
Delivery Time Slots:
i) 10am to 2pm
ii) 2pm to 6pm
It is always better to plan ahead and order in advance! This helps us tremendously in planning and service quality.
If you have URGENT ORDERS, please contact us on 98358035 and discuss how we can help you.
We know there are surprises to be given in life! Please discuss with us if you wish to deliver at a specific timing for your orders.
Additional cost may apply.
Q. How much is the delivery fee?
Q. Can I customize a flower bouquet?
Yes sure you can, we can customize the wrapper, the flowers, even the ribbon to a certain colour or type that you require. You can contact us via email bellerinaflora@gmail.com and do send us if you have a photo of a certain bouquet/arrangement that you would like us to replicate, we will try our best to customize to our very best.
Do email us with the following details:
Name of Sender: _______________________________
Contact of Sender: ______________________________
Product: *Flower Bouquet / Bridal Bouquet / Flower Vase / Flower Basket / Others (Please Specify: __________)
Type of Main Flowers to be used: *Roses / Hydrangea / Lily / Sunflower / Others (Please Specify: __________)
Quantity of Main Flowers: _______________
Budget: $100 / $150 / $200 / $250 / $300 / Others (Please Specify: __________)
Date/Time of Delivery : __________________________________________________
Recipient's Address : __________________________________________________
Message to Appear on Card : __________________________________________________
*(Please Circle where necessary)
Q. Can I remain anonymous?
Of course you can! We love to help our customers to remain anonymous to the recipient by creating a sense of mystery and secrecy. We promise not to divulge the sender's details to the recipient or anybody. So secret admirers and lovers who would want to spice their love life up a bit by giving a surprise are MOST welcomed.
Q. What are the payment methods?
We accept all major cards VISA/MASTER/AMEX via our online purchases. We gladly accept bank transfer to our OCBC current account No. : 6013 9351 5 001 and do kindly email us bellerinaflora@gmail.com or WhatsApp us at 98358035 a screenshot after you have completed the transfer.
Q. Can I come to your shop?
Currently we are still a home based business with a small office space for administrative works hence our orders are focused on e-commerce but you can drop by to do self-collection or if you would like to discuss on wedding arrangements or specific flower bouquets you are most welcome to drop by @ 50 Gambas Crescent #03-13 Proxima@gambas Singapore 757022. Do make an appointment with us so that we can be prepared to welcome yo
Q. Do you deliver to overseas?
Q. Can I change delivery date?
Q. Can I choose a bouquet from your website and request it to be a ribbon-tied bouquet?
Yes, however, you have to informed us via email/whatsapp @ 98358035. There will be an additional cost of $10 for customization. Kindly indicate such requests under the remarks and give us a call so that we do not miss it out. This is because it can be overlooked and once we receive the payment for this additional cost, we will then process it.Q. Can I change the delivery time or delivery address urgently?
Let us know how we can assist you with your request if urgent matter arises. However, we do not hold responsible for not accepting or fulfilling the amended requirements as this might affect other customers' deliveries.Q. Disclaimer: Sizes of the bouquet; Single (S), Double (M), Triple (L).
Only the number of the main & secondary flowers will be doubled or tripled for (M) & (L) respectively. Fillers & foliage will be added accordingly to suit the design of the bouquet, and might not be doubled. Kindly take note that the (M) & (L) size options of the bouquet does not mean that the size of the bouquet will be doubled or tripled.Q. Terms & conditions
By making a purchase with Bellerina Pte Ltd you are agreeable to the following Terms & Conditions:
1. Refund Policy:
Refer to refund policy at bottom of webpage
2. Bellerina Pte Ltd will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address.
3. In order to prevent delays in our operations, our couriers will wait a maximum of 10 minutes in the event that the recipient and/or sender cannot be contacted via mobile.
After which, the buyer may choose to pay an additional $20 for re-delivery at a later timing or date but there will no replacement of order. We will deliver the original order again and we will not entertain any lesser than expected complaints.
4. Bellerina Pte Ltd reserves full rights to accept or decline any purchase(s) made with a full/partial refund if in the event of rejecting the purchase after payment is done.
5. Bellerina Pte Ltd is in not obligated to send photos of the finished product to customers, especially during peak periods as we conduct quality checks to ensure bouquets are in good condition before delivery. However we will try our best to do so if requested. Feedback of end product is most welcomed.
6. Bellerina Pte Ltd takes pride in the products and bouquets made by us and ensure the best of quality and service that we can provide at that specific juncture upon purchase.