Refund policy

No returns are allowed. However, in case of a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at bellerinaflora@gmail.com or call/Whatsapp us at +6598358035 (08:00 AM-10:30 PM, Monday-Sunday)

We do not guarantee refund for cases where:

• Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product.
• Cancellation/modification request in an order made less than 24 hours prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.